Introduction

Arnold Circus Limted, trading as The Bridges Pub, hereinafter referred to as The Bridges, is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.

 

This policy applies to any personal information provided by you through The Bridges website (www.thebridgespub.co.uk & www.thebridgespub.com) or through your interactions with us.  Please read this policy carefully (and any other privacy policy we may provide on specific occasion from time to time when we are collecting or processing personal data) so that you are fully aware of how and why we are using your personal information.

 

You should print a copy of this policy or save it to your device for future reference.

 

As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

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OTHER APPLICABLE TERMS

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Cookie Policy: Our Cookie Policy, which sets out information about the cookies on our site.

Website Terms: There are terms of use of our website which apply to your use of our website.

Other Terms: If you purchase services from us there are separate terms and conditions regarding such purchase.

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ABOUT US

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‘we’, ‘us’, ‘our’ ‘The Bridges’ means Arnold Circus Limited, trading as The Bridges Pub, a partner company of The Linley Regenerative Farming Estate; a company registered in England and Wales under company number 08809057 and with our registered office at Kingsland House, 39 Abbey Foregate, Shrewsbury, Shropshire, England, SY2 6BL.  Our main trading address is ​The Bridges, Ratlinghope, Shrewsbury SY5 0ST. We are a limited liability partnership company.  We are the lead data controller in respect of personal data processed under this policy.

We can be contacted by email at enquiries@thebridgespub.co.uk or by phone at 01588 650260 for any questions, comments and/or requests relating to this privacy policy.

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CHANGES TO THIS POLICY

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We may revise this policy at any time by amending this page.  Please check this page from time to time to take notice of any changes we have made.

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WHY DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?

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The Bridges collects personal information about you to inform you about, and provide you with, our services, to deal with any enquiries you may have about them and to improve and develop these and the site for the future.

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WHAT PERSONAL INFORMATION DO WE COLLECT?

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Information collected from you by The Bridges: The Bridges collects the following types of personal information about you:

• Identity data – Forename and surname, Company name (if relevant), gender, marital and family status (if you make this known to us in our dealings), birthday

• Contact data – E-mail address, Telephone number, Address, billing name and address

• Transaction data – Details of The Bridges service you have purchased from us and information about whether payment has been made

• Profile data such as rooms booked by you, reservations in our restaurant, your interests and preferences and any feedback and survey responses

• Marketing and communications data such as your preferences in receiving marketing from us and your communication preferences.

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Payment Information: Through the checkout process you will be required to submit your payment information to our payment partner whose system uses SSL encryption.  Only the payment partner will have access to your payment information, and they will hold it in accordance with Data Protection legislation.

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Information obtained from third parties: Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services.  For example, if you’re using the site on your mobile, you may choose to provide us with location data.  The information we obtain from those services does depend on your settings for that service or their privacy policies.  So you should always regularly check what those are.

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Information collected from the website: We may automatically collect the following information about each of your and your authorised users visits to our site:

– technical information, including the Internet protocol (IP) address used to connect the computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

– information about the visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;

– Aggregated Data which includes statistical or demographic data, for example we may aggregate your usage data to calculate the percentage of users using a specific Website feature.  Aggregate data is not considered personal data, however if we combine aggregate date with personal data we then treat it as personal data.

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HOW DO WE RECEIVE PERSONAL INFORMATION ABOUT YOU?

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The Bridges receives this personal information about you when you contact us directly at the The Bridges Pub or via email or telephone or visit The Bridges website to request to purchase services, to make a general enquiry, to book a room or make a reservation, to provide us with feedback or to request marketing information.

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HOW DO WE USE PERSONAL INFORMATION ABOUT YOU?

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Principles of processing: We will only use your personal data when the law allows us to – where we need to perform a contract with you, where necessary for our legitimate interests where those are not override by your interests and rights, for legal compliance and where none of those apply, with your consent.

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Use of personal information: The Bridges uses personal information about you:

• to identify who you are when you contact us

• to provide you with the The Bridges services you have requested (and note we may not be able to perform a contract to provide services if you fail to provide certain of the information requested)

• to ensure payment for The Bridges services purchased and to prevent or detect fraud

• to understand which of The Bridges services you may be interested in

• to contact you regarding The Bridges services you have booked to provide you with confirmation details, updates

• to contact you to answer your general enquiries

• to improve The Bridges services and to carry out customer surveys

• to resolve complaints or issues you may have with The Bridges services

• to manage our relationship with you

• to send you marketing information about The Bridges services or general The Bridges news that you may be interested in

• to invite you to The Bridges events you may be interested in

• to improve our customer relationship with you

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Use of other information: We use the information we collect about you:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

• to improve our site to ensure that content is presented in the most effective manner for you and for your computer

• as part of our efforts to keep our site safe and secure

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Electronic marketing: You will receive e-newsletters and other electronic marketing from us only if you have requested this.

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HOW WILL WE CONTACT YOU?

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The Bridges and its third-party service providers (e.g., booking system providers, payment processors, marketing fulfilment agencies and customer service agencies) may contact you by post, telephone, email and/or text message depending on the reason for correspondence, unless you have told us not to or have registered with the telephone or post preference services.

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WHO DO WE PROVIDE THIS PERSONAL INFORMATION TO?

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Third Parties: The Bridges will provide your personal information to:

• our service providers who perform services on our behalf, such as our IT service providers who manage the site and its performance, booking system providers, marketing fulfilment agencies or professional advisers who provide legal, consultancy, insurance or accounting services;

• analytics and search engine providers that assist us in the improvement and optimisation of the site

• the payment facilitators to process payment and to undertake fraud prevention checks.

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Phone payments: If you make payment over the phone then we directly input the payment details into our encrypted payment system.  These details may be held to secure bookings and to draw payment of any booking fees or cancellation fees in line with our cancellation policy but will not be fully visible to us or otherwise recorded.

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WHERE YOUR INFORMATION IS STORED

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Storage by The Bridges: All personal information we have about you in store or through the site is stored on secure servers operated by The Bridges or its third-party IT service providers. We have put or ensure that there are in place appropriate security measures and policies to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

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Storage by Third Parties: Where information has been passed to our third-party service providers it will be stored on their secure servers. These third party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. The Bridges ensures that these third-party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.

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DATA TRANSFERS

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Your personal information may be processed by The Bridges third-party service providers operating outside the EEA in accordance with this privacy policy. The Bridges will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.

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DATA RETENTION

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Your personal information will be held in The Bridges customer relationship management systems for an indefinite period. The Bridges will carry out periodic data cleanses of this information to ensure that it is up to date and accurate and it is still reasonably necessary for us to retain it to fulfil the purposes we collected it for.

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YOUR RIGHTS

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Available rights: You have the following rights in connection with your personal information processed by The Bridges:

• Access – you can request access to your personal information and further details about how your personal information is handled by The Bridges

• Object – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the contract between us or legitimate interests pursued by The Bridges or by a third party

• Rectification – you can request rectification of any incorrect personal data held about you

• Erasure – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the contract between us or the legitimate interests pursued by The Bridges or by a third party

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How to exercise the rights: You can also exercise any of these rights at any time by contacting us using the contact details provided above.

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Withdrawal of marketing consent: You have a right at any time to withdraw consent to receiving marketing from The Bridges and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at The Bridges, Ratlinghope, Shrewsbury SY5 0ST or email us at enquiries@thebridgespub.co.uk.  Where you opt out of marketing, we may nonetheless retain your information in connection with previous transactions or correspondence for so long as is reasonably necessary in connection with the same.

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Further information: Please note when you seek to enforce any of your rights, we may need to request specific information from you to help us confirm your identity as a security measure.  We may also contact you to ask you for further information in relation to your request to speed up our response.

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Concerns: If you are concerned or have questions about how The Bridges handles your personal data please contact us and we will do our best to assist you.

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Complaints: Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/.

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Cookies Policy

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WHAT ARE THESE TERMS

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This policy explains how we use cookies and similar technologies when you make use of our website www.thebridgespub.co.uk or www.thebridgespub.com (our site). Use of our site includes accessing or browsing or placing reservations.

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You should print a copy of this policy or save them to your device for future reference.

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ABOUT US

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‘we’, ‘us’, ‘our’ ‘The Bridges’ means Arnold Circus Limited, trading as The Bridges Pub, a partner company of The Linley Regenerative Farming Estate; a company registered in England and Wales under company number 08809057 and with our registered office at Kingsland House, 39 Abbey Foregate, Shrewsbury, Shropshire, England, SY2 6BL.  Our main trading address is ​The Bridges, Ratlinghope, Shrewsbury SY5 0ST. We are a limited liability partnership company.  We are the lead data controller in respect of personal data processed under this policy.

We can be contacted by email at enquiries@thebridgespub.co.uk or by phone at 01588 650260 for any questions, comments and/or requests relating to this privacy policy.

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CHANGES TO THIS POLICY

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We may revise this policy at any time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons.  Please check this page from time to time to take notice of any changes we make. 

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WHAT ARE COOKIES

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General: Cookies are files containing small amounts of information which are downloaded to your device when you visit a website and which may then be retransmitted to the site the next time you visit.

Variations: There are different types of cookies and functions vary depending on their characteristics.  They also stay on the device for different periods of time.

First-Party Cookies: These are cookies set by the website owner.

Third-Party Cookies: These are set by parties other than the website owner.  They enable third party features or functionality to be provided on or through the website (e.g. booking system, advertising, interactive content).  The parties that set these third party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.

Why are they used: Cookies are widely used by owners of sites in order to make websites work (referred to as “essential” or “strictly necessary” cookies, or work more efficiently (“functionality cookies”).  They may store information about how you use the site to allow us to improve our site by helping us to understand how people are using our site or provide other analytics.  Cookies may allow us to distinguish your device from other users of our website and track your interests and preferences so that information doesn’t have to be repeatedly provided we can enhance your experience.

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Further information: You can find more information about cookies at www.allaboutcookies.org and  www.youronlinechoices.eu

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ACCEPTANCE OF COOKIES

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Notification Banner: When you first access our site, you will receive a notification banner clear message advising you that cookies are in use. At this point only ‘essential cookies’ are in use as we do not require your consent to use of those cookies.  By clicking to ‘accept’ you signify that you understand and agree to the use of all cookies, as further described in this policy.  By clicking ‘decline’, only the use of ‘essential cookies’ shall remain, and you can’t turn them off within our systems unless your change your browser settings.  However, access to some functionality and areas of our website may be restricted.  Alternatively, you can also exercise your rights to set your preferences for cookie usage by selecting which categories of cookies you accept or reject.  You cannot reject ‘essential cookies’ as they are strictly necessary to provide you with the website.  We will only use ‘essential cookies’ unless you have given your prior consent to use of other cookies.

Preference Period: Once you have interacted with our messages your preferences will remain valid for a period of twelve (12) months.  However, we also provide access to a Cookie Consent Manager on our website enabling you to change your preferences.

Browser control:  Most web browsers allow some control of most cookies through the browser settings, including the ability to refuse or restrict cookies or and to delete cookies after they have been placed on your device.  However, this may affect the functionality of the websites you visit.  You should visit your browser’s help menu for more information.

Advertising network control: Most advertising networks offer you a way to opt out of targeted advertising.  For more information, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

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COOKIES WE USE ON THE SITE

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Essential Cookies: these cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.

The following first party essential cookies are used:

 

NamePurposeTypeExpires In

__tlbcpvUsed to record unique visitor views of the consent banner.http_cookie1 year

 

Analytics and customisation Cookies: These cookies are used to collect information about how visitors use our site.  The cookies collect information in an anonymous form, including the number of visitors to the site, the pages visitors have visited on the site and where visitors have come to the site from.  We use the information to compile reports and to help us improve the site.  This allows us to make improvements to the site by understanding how people use it.  They can also be used to measure how effective our marketing campaigns are.  The cookies may also be used to recognise you when you visit our site and return.  This enables us to customise our site for you and remember any preferences.

 

NamePurposeTypeExpires In

_ga_#Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessionshttp_cookie1 year 11 months 29 days

_gaIt records a particular ID used to come up with data about website usage by the user.http_cookie1 year 11 months 29 days

 

Performance and Functionality cookies: These cookies are used to enhance the performance and functionality of the site but are nonessential to its use.  However, without these cookies, certain functionality may become unavailable.

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OTHER TRACKING TECHNOLOGIES

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Web beacons: We may use web beacons (sometimes called “tracking pixels” or “clear gifs”).  These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited the site or opened an email including them.  This allows us, for example, to monitor the traffic patterns of users from one page within the site to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance and to measure the success of e-mail marketing campaigns.  In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functionality.

Flash cookies: Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about use of services, fraud prevention and for other site operations.  If you do not want Flash Cookies stored on your device you can adjust the settings of your Flash player to block Flash Cookies storage used the tools contained in the Website Storage Settings Panel.  You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies, how to prevent Flash LSOs from being placed on your device without being asked and (For Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).  Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications.

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THIRD PARTY TARGETED ADVERTISING

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Third parties may serve cookies or web beacons on your device to serve advertising through our website.  These companies may use information about your visits to this and other websites to provide relevant advertisements about goods and services that you may be interested in.  They may also employ technology that is used to measure the effectiveness of advertisements.  The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

 

 

LINKED SITES

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The website may include links to third-party websites, plug-ins and applications (including our online booking and reservation system).  Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for their privacy statements.  When you leave our website, we encourage you to read the privacy and cookie notice of that new site.